Terms and Conditions

Returns

When you receive your items you must check them as soon as you can. If there are any breakages, defects or discrepancies you must notify us within 24 hours of receipt. We are unable to replace or refund any items that are not notified within this time.

Items must be returned in their original, unused condition. Items not returned in their original packaging will not be refunded.

You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.

The direct cost of returning the goods is your responsibility unless otherwise agreed. We are unable to refund your postage costs.

When posting back, you must obtain proof of postage of your return. We are not responsible for items lost or damaged in transit.

Collection service – If your item is too big or heavy to take to the post office, you can call us to arrange a courier to collect. We will deduct the cost from the refund.

Refunds will be processed within 48 hours of receipt of returned items, but my take upto 5 days to show in your account.

Made to order, bespoke items, such as some of our sofas and chairs, are non-refundable. Please check before ordering if you are unsure.

You may return unopened wallpaper as long as it comes back in the pack that it was delivered in. If for example, you order wallpaper, that comes as 3 rolls, then all 3 rolls have to be returned, undamaged and unopended. You cannot return 1 roll out of a pack of 3.

Please note sale items are non-refundable.

DAMAGED /FAULTY ITEMS

Please email hello@houseofsloane.co.uk, within 24 hours of receipt of delivery. When emailing please include a photograph of the damaged /faulty item. We will then be able to discuss a replacement or refund with you.

Please do not return damaged or faulty goods without contacting us first. We are unable to refund postage costs on damaged goods if you do not contact us first.

OTHER INFORMATION ABOUT RETURNS

We cannot be held responsible for interest charges made by your credit card company, whilst waiting for you returns to be refunded to your card.

All orders will be refunded in sterling, within 48 hours of receipt of return. Refunds may take upto 5 working days to clear in your account.

 

Voucher Codes and Offers

FIRSTHOS15 is valid until the 14/02/2017. It entitles 15% of the total order at checkout. Valid for 1 use per customer on the first order. Can not be used in conjunction with any other offer. Excludes sale items. All usual T&C’s apply.

Samples offer – when you order 5 samples at £1.00 each, totaling £5, you will receive a voucher in the post with your sample pack, entitling you to £30 off any sofa or chair in the HOS upholstery range, when buying online. Can not be used in conjunction with another offer. Only one voucher redeemable per product in the range.

Terms of Use

This page (together with the documents and pages referred to on it) tells you the terms of use on which you may make use of our website https://www.houseofsloane.co.uk/ (our site). Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about Us

https://www.houseofsloane.co.uk/ is a site operated by House of Sloane (“we” “our”), a company with its registered office at Registered at 46 Christchurch Road, Oxton, Wirral, Merseyside, CH43 5S.

Accessing Our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

Intellectual Property Rights

We are the owner and/or permitted licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

All articles publish by House of Sloane members are copyright and owned by the publishers and it is the publishers responsibility to be correct and factual. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our Site Changes Regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above
  • This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

Information about You and Your Visits to Our Site

We process information about you in accordance with our privacy policy below. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to Our Site

You may link to our homepage and articles, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

If you wish to make any use of material on our site other than that set out above, please address your request to our registered office.

Links from Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and Applicable Law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.